Community (Telegram)

Autoconnecto has one public Telegram community for questions, setup help, and sharing issues.

Join: t.me/autoconnecto_community (@autoconnecto_community)

This is not your alarm group

Group	Purpose
Community (@autoconnecto_community)	Public chat: how-to, bugs, ideas. Anyone can join.
Plant L1 / L2 / L3 (your tenant)	Private ops alarms only. Created under Users → Alarm Escalation. Field engineers join those groups for live alerts.

Never paste bot tokens, passwords, .env files, or device tokens in the community.

What to post when something breaks

Include:

1. Tenant name (or “self-serve Free / EnergyFleet trial”)
2. Device name or id
3. What you expected vs what happened
4. Approx time (with timezone)

How Autoconnecto creates the community (founder)

Do this once in Telegram (the platform cannot create public groups for you):

1. Telegram → New Group → name it Autoconnecto Community.
2. Add yourself; skip inviting customers yet.
3. Group settings → Group type → Public → set username autoconnecto_community (must match the link above). If that username is taken, pick another and update COMMUNITY_TELEGRAM_URL in the website and app config.
4. Pin a welcome message (template below).
5. Invite the first trial customers and anyone who emails support with a product question.

Pinned welcome (copy)

Welcome to Autoconnecto Community.

Use this group for setup questions, dashboard/alarm issues, and SDK/device help.
Do not post secrets (tokens, passwords, .env).

For plant alarm notifications, use your tenant L1/L2/L3 Telegram groups under Users → Alarm Escalation — not this chat.

When reporting a problem, include: tenant name, device name, expected vs actual, and time.
Docs: https://docs.autoconnecto.in
App: https://app.autoconnecto.in

Related

• Alarm notification settings — private L1/L2/L3 ops groups
• Support email: support@autoconnecto.in