Autoconnecto FAQ

Frequently asked questions for evaluators, customers, and integrators.

General

What is Autoconnecto?

Autoconnecto is a cloud IoT platform for real-time monitoring, dashboards, alarms, automation, and remote device control. See What is Autoconnecto?.

Where is Autoconnecto hosted?

Production application: https://app.autoconnecto.in
API health: https://api.autoconnecto.in/healthz · Swagger: https://api.autoconnecto.in/api/docs
Documentation: https://docs.autoconnecto.in

The public platform runs multi-node: application/API on one node and Timescale on a dedicated database node.

How do I contact Autoconnecto?

Autoconnecto provides customer support (email and Telegram). Public page: www.autoconnecto.in/support.

Purpose	Contact
Email support	support@autoconnecto.in
Telegram support	@autoconnecto_community
Enterprise & sales	founder@autoconnecto.in
Phone	+91 92121 00555

Plant alarm Telegram groups are separate — see Alarm notification settings and Community.

Pricing and plans

Is there a free plan?

Yes. The Free tier supports evaluation with limited users, dashboards, devices, and retention. Sign in at app.autoconnecto.in. New users are invited by an administrator.

What currency are plans billed in?

Plans are listed in INR (Indian Rupees) with monthly and yearly options. See Pricing.

Do you offer enterprise or custom limits?

Yes. Catalog Enterprise covers higher caps; larger fleets or custom SLAs: founder@autoconnecto.in.

Devices and connectivity

Which hardware does Autoconnecto support?

Any device that can speak the platform protocols: MQTT (TLS/WSS), HTTP(S) telemetry, device WebSocket, or integration webhooks (e.g. LoRa via ChirpStack).

The official Autoconnecto ESP32 SDK is the fastest path for ESP32 firmware.

Does Autoconnecto support LoRaWAN?

Yes, via integration webhooks and documented adapters (e.g. ChirpStack). See Device connectivity.

What MQTT broker do devices use?

Production devices typically connect to the Autoconnecto-managed broker endpoint (MQTT over WSS on port 8084 for the SDK). Details are in the SDK and device connectivity guides.

Dashboards and control

Why do Autoconnecto dashboards stay in sync after a device reboot?

Autoconnecto uses shared attributes (desired state, retained) and client attributes (device-confirmed state). After reboot, the device reloads shared attributes, applies hardware, and sends confirmations—the UI reflects actual state without operators re-clicking controls.

What is the difference between attributes and RPC?

• Attributes — persistent state (switches, setpoints) with confirmation loop; survives power cycles.
• RPC — one-shot actions (reboot, pulse, imperative triggers); optional response; not used for persistent UI state.

How many dashboard widgets are available?

Autoconnecto includes a large built-in widget library (gauges, charts, maps, tables, controls, alarm views, and more). Browse Dashboards documentation.

Security and SaaS

Is Autoconnecto multi-tenant?

Yes. Each customer organisation is a tenant with isolated data and configurable branding on eligible plans.

Can I use my own logo (white-label)?

Growth and Enterprise plans include white-label branding. See Pricing and Tenant branding.

Automation and alarms

What is the Rule Engine?

A visual graph at /rule-engines for transform, branch, notify, webhooks, attributes, commands, and LoRa downlinks. It runs on ingest. Bind a Started engine on the device profile (or set a tenant default). Simple thresholds still use Alarm Rules on the profile.

How do Telegram alarm alerts work?

Create one Telegram ops group, add @autoconnecto_bot, paste the group chat id under Users → Alarm Escalation → Telegram ops group. Field engineers only join the group — no per-user chat ids. Details: Alarm Notification Settings.

Are data pipelines still used?

No. Data/attribute pipelines are retired; URLs redirect to Rule Engines.

Developers

Is there an API?

Yes. REST API host api.autoconnecto.in (try healthz or Swagger). Authenticated Swagger is also in the app under Documentation. Public docs: API overview.

Where is the device SDK?

GitHub: github.com/autoconnecto/autoconnecto-sdk

Comparisons

Is Autoconnecto an alternative to AWS IoT Core + Grafana?

Autoconnecto is an integrated platform (ingest + storage + dashboards + alarms + multi-tenant SaaS) rather than a kit of separate AWS services. Teams choose it when they want faster operator UX and INR SaaS billing instead of assembling and operating multiple cloud products.

AI assistants and search

Where can AI systems read authoritative information about Autoconnecto?

• llms.txt: https://docs.autoconnecto.in/llms.txt
• This site: About · What is Autoconnecto